Housing Hub Team Leader

£28,500.00 Per Annum
England, Home Based
Closing Date: October 21, 2021
Housing Hub Team Leader

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme.

Dimensions are creating a centralised Housing Hub and are looking for a Team Leader to support and influence the creation and vision of the service provided by the team.

The Team Leader will be assisting with two phases of the project, beginning with bringing the housing repairs calls in house (from an external call centre), taking repair order phone calls, line management of the existing Housing Hub team to ensure the smooth transition of this process, and ensuring customer service is of a high standard to all our stakeholders.

The role will require someone with resilience and strength to guide the existing team and company through this changing environment in a positive and professional manner.

Interviews will take place on the 4th November via Microsoft teams.

About the role 

Your main duties will include: 

  • Consistently provide an excellent customer centred service to all those contacting the Housing Hub
  • Assisting management with the development and introduction of the new Housing Hub and associated ways of working
  • Co-ordinate the Housing Hub resources, ensuring that colleagues from across the Housing service are engaged with and supporting the agreed Housing Hub outcomes.
  • Line management and daily support of the Housing Hub team

About you

The successful applicant will have: 

  • Have an understanding of housing repairs and building components
  • Previously work within a call centre environment
  • Demonstrate managing or supervision of a team
  • Demonstrate experience of data management and confidentiality

The rewards

  • Up to 35 days’ annual leave entitlement (including bank holidays)
  • Staff discount shopping scheme ‘Rewarding Dimensions’  
  • Employee Assistance Programme 
  • Pension scheme
  • Long Service Awards
  • Qualification scheme
  • Employee recognition scheme 'Inspiring People' 
  • Discounted health and dental cover 
  • Life Assurance 
  • Bike to Work Scheme 
  • Season Ticket Loan

For more information visit www.dimensions-uk.org/careers

Apply now

  • We welcome applications from everyone and value diversity in our workforce
  • As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
  • As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
  • We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

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