IT Service Delivery Manager

D013184
£52,000.00 Per Annum
UK
England, East of England, London, East Midlands, North East England, South East England, South West England, Yorkshire and the Humber, West Midlands, Home Based
Permanent
Closing Date: December 01, 2021
IT Service Delivery Manager

Dimensions is proud to be one of very few social care organisations that are members of the Great Places To Work programme for 2019, 2020 and 2021.

You will act as IT Service Delivery Manager to the Deputy Director of IT (DD of IT), who needs a dedicated and trustworthy IT Service Delivery Manager for his team. The IT Service Delivery Manager will have exposure to Service Management, Bid & Security Management, Information Security, Business Continuity and Operational Management. The IT Service Delivery Manager will be responsible for managing the overall operational delivery of all customer contracts and contracted SLA’s in the assigned line of business, ensuring that, the quality of service meets contractual obligations, customer satisfaction and delivers the overall business results.

Interviews will take place via Microsoft teams on the 8th December.

About the role 

Your main duties will include: 

  • Truly ‘Own’ Dimensions various ‘Production’ environments and lead and manage the delivery of services to clients to ensure that SLAs and KPI’s as defined by the business and in 3rd party contracts, are met or exceeded
  • Guarantee the smooth running of all IT systems, including anti-virus software, print services and email provision
  • Drive Dimensions to improve its Information Security and Business Continuity programmes in line with ISO27001 and ISO22301
  • Investigate and identify opportunities to improve performance against the contractual service targets

About you

The successful applicant will have: 

  • Demonstrated success in leading teams and promoting collaborative working relationships and excellent performance.
  • Knowledge of strategic planning, budget management, and human resource management.
  • Experience with service management best practices and principles, lean processes, and process improvement.
  • Demonstrate knowledge of information technology, IT trends and strategies

The rewards

  • Up to 35 days’ annual leave entitlement (including bank holidays)
  • Staff discount shopping scheme ‘Rewarding Dimensions’  
  • Employee Assistance Programme 
  • Pension scheme
  • Long Service Awards
  • Qualification scheme
  • Employee recognition scheme 'Inspiring People' 
  • Discounted health and dental cover 
  • Life Assurance 

For more information visit www.dimensions-uk.org/careers

Apply now

  • We welcome applications from everyone and value diversity in our workforce
  • As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
  • As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
  • We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

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